 | |  | |  | |  | |  |
| (877) 888-NCMT (6268) |
| Frequently Asked Questions |
Q. I took my DL239 (Certificate of Completion of Motorcycle Training) to the DMV. They told
me that my certificate was obsolete or that I needed a new form. What do I need to do to get
a new completion certificate?
A. We can no longer replace the obsolete (small salmon-colored) DL389 forms issued prior to
March 1, 2010. This is not NCMT policy, it is Department of Motor Vehicles and California
Motorcyclist Safety Program policy. NCMT cannot override or change this policy!
The only way for you to get a new Certificate of Completion of Motorcycle Training in this case is to pay
the course fee, re-enroll as a new student and take the course again.
me that my certificate was obsolete or that I needed a new form. What do I need to do to get
a new completion certificate?
A. We can no longer replace the obsolete (small salmon-colored) DL389 forms issued prior to
March 1, 2010. This is not NCMT policy, it is Department of Motor Vehicles and California
Motorcyclist Safety Program policy. NCMT cannot override or change this policy!
The only way for you to get a new Certificate of Completion of Motorcycle Training in this case is to pay
the course fee, re-enroll as a new student and take the course again.
Q. I have lost (or did not receive) my completion certificate. How do I get it replaced?
A. Call us during our business hours; we will inform you whether or not your certificate can
be replaced. See the FAQ above regarding "obsolete certificates". We mail certificates from our
Petaluma office no later than the Tuesday following the completion of your course. If you do not receive
your completion certificate within a reasonable time (10 days after completing the class for California
addresses, 15 days for out of state addresses), please call our office during business hours to
determine if there was a reason that your certificate was not sent. NCMT does not control the
operations of the U.S. Postal Service and therefore cannot be held responsible for address errors
on students' envelopes, lost mail, or the Post Office's inability to deliver mail to a particular
address.
Generally, we can send you a replacement certificate if all 3 of the below are true:
1. You have graduated from a Basic RiderCourse provided by NCMT (including Cycle-Lloyd's
students)
2. Your certificate was the current, full-page document issued after March 1, 2010.
3. Your class completion date was less than one year ago. Requesting a replacement certificate
DOES NOT extend the one year expiration date.
If we can replace your certificate, you will be asked to mail a letter to NCMT. We cannot accept
requests for replacement certificates by fax or email - we must have an original letter. This is DMV and
CMSP policy, not NCMT policy, and we cannot change it. Be sure to enclose a self-addressed stamped
envelope. The letter must contain the following or we cannot replace your certificate:
Your full name
Your date of birth
Your driver's license number
Your mailing address
Your telephone number
The reason you are requesting a replacement certificate (lost, did not receive it, etc.)
Your signature
Replacement certificates expire on the same date as the original.
There is no charge for this service. Our address is:
Northern California Motorcycle Training
1295 Petaluma Blvd. North, Suite 1
Petaluma, CA 94952
A. Call us during our business hours; we will inform you whether or not your certificate can
be replaced. See the FAQ above regarding "obsolete certificates". We mail certificates from our
Petaluma office no later than the Tuesday following the completion of your course. If you do not receive
your completion certificate within a reasonable time (10 days after completing the class for California
addresses, 15 days for out of state addresses), please call our office during business hours to
determine if there was a reason that your certificate was not sent. NCMT does not control the
operations of the U.S. Postal Service and therefore cannot be held responsible for address errors
on students' envelopes, lost mail, or the Post Office's inability to deliver mail to a particular
address.
Generally, we can send you a replacement certificate if all 3 of the below are true:
1. You have graduated from a Basic RiderCourse provided by NCMT (including Cycle-Lloyd's
students)
2. Your certificate was the current, full-page document issued after March 1, 2010.
3. Your class completion date was less than one year ago. Requesting a replacement certificate
DOES NOT extend the one year expiration date.
If we can replace your certificate, you will be asked to mail a letter to NCMT. We cannot accept
requests for replacement certificates by fax or email - we must have an original letter. This is DMV and
CMSP policy, not NCMT policy, and we cannot change it. Be sure to enclose a self-addressed stamped
envelope. The letter must contain the following or we cannot replace your certificate:
Your full name
Your date of birth
Your driver's license number
Your mailing address
Your telephone number
The reason you are requesting a replacement certificate (lost, did not receive it, etc.)
Your signature
Replacement certificates expire on the same date as the original.
There is no charge for this service. Our address is:
Northern California Motorcycle Training
1295 Petaluma Blvd. North, Suite 1
Petaluma, CA 94952
Q. I signed up for a course, but haven't received any notice or instructions by email or mail.
When will I receive them?
A. We send course confirmation emails Mon-Thurs, 10 AM - 5 PM. If you sign up after office hours on
Mon-Wed, you will receive both confirmation emails the next day. If you sign up after hours on
Thursday, or on Friday, Saturday, or Sunday, you will not receive both confirmation emails until the
following Monday. If you sign up over our end of the year break, you may not receive your class
schedule/confirmation until the end of the break. If you have not received both course confirmation
emails by then, please contact us!
When will I receive them?
A. We send course confirmation emails Mon-Thurs, 10 AM - 5 PM. If you sign up after office hours on
Mon-Wed, you will receive both confirmation emails the next day. If you sign up after hours on
Thursday, or on Friday, Saturday, or Sunday, you will not receive both confirmation emails until the
following Monday. If you sign up over our end of the year break, you may not receive your class
schedule/confirmation until the end of the break. If you have not received both course confirmation
emails by then, please contact us!
Q. I need directions and/or a map of the class location.
A. Attached to our confirmation email, you will find course instructions, driving directions and map(s).
You will also find links here and on our website to the maps and driving directions for our Petaluma,
Hayward/San Lorenzo and San Mateo sites. If you haven't received our email, contact us by email or
phone and we will get the information to you. Please don't wait until the day of the class to check for our
emails!
A. Attached to our confirmation email, you will find course instructions, driving directions and map(s).
You will also find links here and on our website to the maps and driving directions for our Petaluma,
Hayward/San Lorenzo and San Mateo sites. If you haven't received our email, contact us by email or
phone and we will get the information to you. Please don't wait until the day of the class to check for our
emails!
Q. What is required for me to take the Basic RiderCourse?
A. Click here to be taken to our "Beginner" page. All course requirements for the Basic RiderCourse
are explained there. If you have any questions after reading this page, please do not hesitate to call us
during our business hours. We are always happy to answer your questions!
A. Click here to be taken to our "Beginner" page. All course requirements for the Basic RiderCourse
are explained there. If you have any questions after reading this page, please do not hesitate to call us
during our business hours. We are always happy to answer your questions!
Q. I have received a Standby Certificate from NCMT. What does it mean, and how can
I redeem it?
A. If a student is dropped, self-drops, is counseled out or self-counsels out of a class, we automatically
send a Standby Certificate. The Certificate entitles a student to attend the Basic RiderCourse on one
future occasion on a standby basis at no extra charge. The current (salmon color) certificates are
valid for one year and cannot be renewed.
A Standby Certificate may be transferred to another person with the prior approval of and payment of a
transfer fee to NCMT. NCMT reserves the right to decline such a transfer. Older certificates are valid
for one year and may be renewed for an additional year for a total of two (2) years. Older (green
color) two-year certificates cannot be renewed beyond two years.
To redeem your Standby Certificate, you must appear at the class you would like to attend. Please
bring your Standby Certificate with you. At the bottom of the Certificate, you will see a line marked,
"Session". This line tells you which portions of the class you must retake in order to obtain a completion
certificate. The three portions of the class are: C1, the classroom session including the Knowledge
Test; R1, the Saturday riding session, and R2, the Sunday riding session including the Skills Exam. If
more than 180 days have passed since the start date of your original class, you must attend all
three sessions in order to receive a completion certificate even if you have attended one or more
class sessions previously. Please arrive at the class session you need to retake at least 15 minutes
prior to the session start time. If there is a vacant seat available, it will be made available to standby
students on a first-come, first-serve basis.
You may have to appear more than once to obtain a seat. Persistence is the key! Information on class
status is available by calling us during business hours. We will be glad to inform you if there are vacant
seats in a class. Of course, we cannot accurately predict whether a full class might have seats available
due to student's non-attendance or other reasons, which is why persistence is the key to redeeming
your Standby Certificate.
If you do not wish to remain in a standby status, you may re-reserve a specific class upon payment of a
$125 re-reservation fee. If you decide to re-reserve, please call us during business hours and we will be
happy to assist you.
I redeem it?
A. If a student is dropped, self-drops, is counseled out or self-counsels out of a class, we automatically
send a Standby Certificate. The Certificate entitles a student to attend the Basic RiderCourse on one
future occasion on a standby basis at no extra charge. The current (salmon color) certificates are
valid for one year and cannot be renewed.
A Standby Certificate may be transferred to another person with the prior approval of and payment of a
transfer fee to NCMT. NCMT reserves the right to decline such a transfer. Older certificates are valid
for one year and may be renewed for an additional year for a total of two (2) years. Older (green
color) two-year certificates cannot be renewed beyond two years.
To redeem your Standby Certificate, you must appear at the class you would like to attend. Please
bring your Standby Certificate with you. At the bottom of the Certificate, you will see a line marked,
"Session". This line tells you which portions of the class you must retake in order to obtain a completion
certificate. The three portions of the class are: C1, the classroom session including the Knowledge
Test; R1, the Saturday riding session, and R2, the Sunday riding session including the Skills Exam. If
more than 180 days have passed since the start date of your original class, you must attend all
three sessions in order to receive a completion certificate even if you have attended one or more
class sessions previously. Please arrive at the class session you need to retake at least 15 minutes
prior to the session start time. If there is a vacant seat available, it will be made available to standby
students on a first-come, first-serve basis.
You may have to appear more than once to obtain a seat. Persistence is the key! Information on class
status is available by calling us during business hours. We will be glad to inform you if there are vacant
seats in a class. Of course, we cannot accurately predict whether a full class might have seats available
due to student's non-attendance or other reasons, which is why persistence is the key to redeeming
your Standby Certificate.
If you do not wish to remain in a standby status, you may re-reserve a specific class upon payment of a
$125 re-reservation fee. If you decide to re-reserve, please call us during business hours and we will be
happy to assist you.
| | | | | | | | |
Q. I would like to pick my completion certificate up in person. Can I do that?
A. You can pick up your completion certificate at our offices at 1295 Petaluma Blvd. North, Suite #1
after 10:30 on Tuesday. You must call our offices on Monday morning after 10:30 AM to make an
appointment to pick up your certificate in person. On Tuesdays our offices are open until 5 PM, our
office staff is at lunch from 1 to 2 PM.
A. You can pick up your completion certificate at our offices at 1295 Petaluma Blvd. North, Suite #1
after 10:30 on Tuesday. You must call our offices on Monday morning after 10:30 AM to make an
appointment to pick up your certificate in person. On Tuesdays our offices are open until 5 PM, our
office staff is at lunch from 1 to 2 PM.
Q. I have a completion certificate from an MSF course from another state. The California
DMV says that they cannot accept it. Can you issue me a certificate that the California DMV
will accept?
A. We cannot issue a DL389 (Certificate of Completion of Motorcycle Training) unless you enroll and
attend a Basic RiderCourse that we have provided. Even though the MSF curriculum is the same no
matter where you attend it, we cannot give you a certificate for a course that we have not provided.
DMV says that they cannot accept it. Can you issue me a certificate that the California DMV
will accept?
A. We cannot issue a DL389 (Certificate of Completion of Motorcycle Training) unless you enroll and
attend a Basic RiderCourse that we have provided. Even though the MSF curriculum is the same no
matter where you attend it, we cannot give you a certificate for a course that we have not provided.
Q. What do I need to bring to the classroom session?
A. Please bring your valid driver's license, permit or California ID card, a pen or pencil, and a
highlighter. If you have any questions about riding gear you plan to use, bring that also.
A. Please bring your valid driver's license, permit or California ID card, a pen or pencil, and a
highlighter. If you have any questions about riding gear you plan to use, bring that also.